Founding Technical Account Manager (AI)

🪃 About Memorang

Our mission is to automate learning. The first step in our journey is to build the AI stack for education to transform the credentialing and publishing industries with the best tools to build curricula, assessments, and apps at scale.

After winning #1 (of 1,500) in the Vercel AI Accelerator we bootstrapped to millions in revenue and profitability while delivering over 200MM assessments via our AI platform.

We’re a lean, talented team that rewards agency, curiosity, and shipping real products that directly impact the lives of millions.

"Memorang has literally the best gen AI results I've seen applied to a real world problem."

• Director of Trust and Safety, Google Deepmind

🎯 Role

As our Technical Account Manager, you'll be the trusted partner behind credentialing standards for entire professions, impacting millions as the workforce rapidly evolves. This isn't traditional account management—you'll unlock trapped value by operationalizing customer expertise and IP at scale through AI agents and knowledge graphs.

You'll work alongside global publishers, official credentialing organizations, and industry leaders, guiding them through an AI transformation that's both an existential threat and historic opportunity. The solutions you enable aren't just learning tools—they're end-to-end career infrastructure for rapid upskilling and economic mobility.

🛠️ Sample projects could include…

• Building a self-serve knowledge base and video tutorial library that reduces support ticket volume by 40% while improving customer NPS.

• Simplifying technical onboarding for a Fortune 500 publisher launching their first AI-powered certification platform, reducing time-to-launch from 6 months to 6 weeks.

• Designing a quarterly business review framework that surfaces expansion opportunities, driving 3 strategic upsells in your first 90 days.

• Improving account health metrics and early warning systems that help you proactively prevent churn across your portfolio.

• Driving a technical enablement program that trains 50+ partner administrators on advanced AI workflows and platform configuration.

• Partnering across Engineering and Product teams to diagnose and resolve a critical integration issue for an enterprise client hours before their product launch.

🤝 You might be a fit if you…

• Have 5+ years in a customer-facing technical role (TAM, Solutions Engineering, Customer Success Engineering, or Professional Services).

• Have managed strategic enterprise accounts and driven technical enablement, adoption, and growth.

• Understand SaaS, APIs, and SDKs—you've guided customers through technical integrations.

• Can explain complex technical concepts clearly to diverse audiences, from developers to C-suite executives.

• Have led technical implementations and ensured successful outcomes through strong project management.

• Thrive in ambiguity and can independently drive clarity, process, and structure.

• Are collaborative and cross-functional, bridging technical and business stakeholders naturally.

• Have high empathy with a proactive, customer-first mindset.

• Excel at written and async communication in remote or distributed settings.

🎁 Benefits

• Fully remote and async-friendly

• Health insurance coverage

• Monthly wellness stipend

• Paid time off plus national holidays

• Learning resources and professional development support

• One-time home office setup stipend

• Flexible working hours

💰 Compensation (California)

• Base salary range: $150,000–$200,000 USD

• Compensation is determined based on level, relevant experience, and scope of ownership.

• This role is open to candidates operating at Senior through Staff-level scope.

• Equity and benefits are offered in addition to base compensation.

We’re happy to discuss leveling and compensation expectations early in the interview process.